GENERAL DECLARATION
By hiring from Hire My Style, you declare your acceptance of all the terms and conditions outlined here and your commitment to following all rules and procedures. Hire My Style reserves the right to modify any terms and conditions at its discretion without prior notice.
Should you have any questions or require further clarification, please don't hesitate to reach out to us via direct message on Instagram: @hiremysstyle.
REFUNDS
Once you have hired an item and have made a booking, we strictly do NOT offer any refunds. This includes if the item has or has not been collected.
It is your responsibility to select your size correctly. We cannot offer refunds for incorrect sizing or discomfort of the garments. Feel free to book a free try on appointment with us to ensure you are happy with your garment before booking. BOOK A TRY ON HERE.
We do not offer refunds on the following fees:
- Hire Fee's
- Postage Fee's
- Late Fee's
- Swapping items
CANCELLING/SWAPPNG ITEMS
Items can be swapped for another item if it available for your preferred date and is not already booked.
If the item is a different hire price, you will need to pay the difference. If the garment you are swapping it for is a lower hire price, you will not be eligible for a refund.
A store credit can be issued depending on the circumstances:
1 month and more notice to event: eligible for 70% of hire price in a store credit.
14 days and under notice to event: eligible for 60% of hire price in a store credit.
7 days and under notice: eligible for 50% of the hire price in a store credit.
3 days and under notice: eligible for 0% of the hire price in a store credit.
STORE CREDIT'S
CREDITS EXPIRE AFTER 6 MONTHS.
When issued you will receive an email/ text/ instagram Dm from us (PLEASE ENSURE ALL CONTACT DETAILS ARE CORRECT)
*Credits cannot be transferred to friends or family members.
*Credits cannot be used for any late / damage fees, ONLY DRESS HIRES.
PERTH PICKUP
The hirer will, at the hirers own expense, pickup and transport the item from our pickup location in Hamilton Hill.
The item will be in good condition upon pickup, with a normal and reasonable wear and tear of a rental garment expected. All items hold the businesses standard of quality and are fit for purpose.
All our pickups will be on a Friday from 9am and the hirer is responsible to drop it back (MUST BE IN THE SAME CONDITION AS PICKED UP). Fees will apply if any loss / damage to the pickup bags we provide to you.
You will receive all pickup details through your booking confirmation email sent to you at the time of booking and paying for your hire. So please ensure you enter a valid email address.
If you do not receive this email/ lose it, please contact us via Dm and we will send pickup details through there for you.
Please keep the email for the duration of your hire as it will also outline how/ where/ when to drop back your hire item.
For weekday bookings: Your item will be available for pick up 24 hours before your event. Please get in contact with us via DM if you need to allow for extra pickup time.
RURAL/INTERSTATE POSTAGE
We offer Australia-wide postage for all rental items valued over $50. Postage incurs an additional charge of $20 (one way) in addition to the rental fee. Payment for postage must be made at checkout of your booking.
We express ship all our interstate orders on a Monday by 12pm AEST starting week of your booking weekend. Please book in advance to ensure sufficient time for shipping.
Before booking an item online for postage, please contact us via direct message (DM) on instagram to confirm our ability to ship it to you in time for your event.
To book an item with postage:
1. Reserve your date and book the item with shipping through our website- hiremystyle.com.au
2. Once payment has been made, you will receive a confirmation email with booking details- this is automated and it will also include Perth pickup details (PLEASE IGNORE THIS) DM us on instagram and provide us with your shipping address, contact number, and full name. (Proof of address will need to be sent to us via DM- please send us a photo of a form of ID clearly showing your full name and address)
3. We will contact you via DM with your tracking number once your item has been shipped.
(PLEASE NOTE THAT ONCE THE ITEM HAS BEEN SHIPPED, YOU ARE RESPONSIBLE FOR THE ITEM UNTIL IT IS RETURNED BACK TO US)
For returning your hire item:
Items to be returned from interstate locations should be dropped off at the post office and sent back to us via express shipping (you are responsible for express shipping payment on the way back to us) before 12 PM (your local time) on the following Monday after your weekend event.
You will receive a DM on Instagram from us on the Sunday with details on where to ship back your item to. These details can also be found on the 'thank you' card you will receive with your hire item.
For weekday events- The items must be express shipped back no later than 12 PM the day after the event. You will receive a direct message from us with instructions on how to send the item back to our Perth, WA location. Please note that the cost of express shipping back to us is your responsibility in the addition to the $20 fee already paid at checkout.
Failure to provide the tracking number by 12 PM (your local time) will result in a late return, requiring the payment of a $20 late fee for each day the tracking information isn't provided.
As per our booking system, we retain the right to charge your card using the bank details you provided at the time of payment.
If your item does not arrive in time due to Australia Post, you will receive a Store Credit for the hire price only. (Shipping fee is not included)
Late fee of $20 will be charged for items lodged on the return day, however after the 12pm cut off.
PLEASE READ ALL T’S&C’S THROUGH AS ALL STILL APPLY FOR INTERSTATE ORDERS.
PERTH RETURNS
We do not have a return box; all garments are to be returned in the same place as you picked up from.
For weekend hires: Please return your item either Sunday by 3pm or Monday by 12pm.
For weekday hires: Please return your item no later than 24 hours after your event date.
Failure to return the item within the hire period, will result in a late fee. For late returns made on the same day, a flat fee of $20 will be charged. Late returns made after the scheduled day, will be calculated at 50% of the items hire price per day.
If the item has not been returned within 3 days of the original return date, Hire My Style will post you on the name and shame community on Facebook and will begin to take legal action.
If the item has not been returned within 7 days of the expected return date (either in person or interstate) we will consider it stolen. The full RRP will be charged. You will not be issued a refund once the dress has been returned to us. You will not be entitled to hire from us again.
GARMENT CARE
The hirer will strictly not alter, modify, or attach anything to the item. This includes removing hanging ribbons and pinning the item. The item is to remain in the original state it was given in.
The hirer will be responsible for risk of loss, theft, damage, or destruction to the garment from any and every cause.
The hirer acknowledges and understands that if any small marks/stains occur during its
wear, they are not to do anything to the garment. If the customer tries to spot clean or soak the item, there is a high risk it will cause extra damage to the item. There is no need for the hirer to attempt anything as Hire My Style professionally cleans all items.
Please note that items that require extra dry cleaning will have an additional fee added to them at checkout- this will vary depending on each garment.
DAMAGE
Your item will be checked once returned. Hire My Style has the right to determine if damages upon return are major or minor.
Major damages include items needed replacement.
Minor damages include, but are not limited to:
Excessive marks/staining (that will/have required additional dry cleaning; Rips, tears, holes, fabric pills, broken zips, straps, buttons, leg slits and clasps.
Anything and everything that altered the condition of the item given to the hirer, will be a cost owed. Fees are decided after consultation with professional services.
These costs are decided by Hire My Style in conjunction with our seamstress and professional dry cleaning and alterations services. Fees are decided within reasoning on the action required to return the item to its original state that aligns with our reputation and standard of quality of our garments.
If any fees are owed, after notice from us, the client has 3 days to pay. Failure to make payment within the time frame will result in Hire My Style taking the issue further, including but not limited to professional aid.
REPLACEMENT
This includes items that are beyond repairable. This can include but is not limited to any sort of fabric pills, major staining, beyond repairable rips/holes & anything that does not come out after 3 x dry cleans.
If the item is unable to be fixed, the full RRP of the item will be charged (THIS DOES NOT INCLUDE THE HIRE PRICE THAT HAS ALREADY BEEN PAID). This is to be paid within 3 days of notice via bank transfer. Failure to make payment within the time frame will result is result in Hire My Style taking payment directly from the payment details provided to us upon booking.
It is up to Hire My Style to decide if the garment is to remain in the businesses possession or if the client will receive it.
REUSABLE PACKAGING
We are promoting sustainability throughout the entire hire process. You must return all hangers and bags to us after your hire. A small fee will be charged if they are not returned in a reusable condition to us.